An Answering Service For Doctors?
We live in a world that is becoming increasingly impersonal. While communication lines have opened up in ways that we have never seen, we have also seen a decrease in the human factor. Perhaps big business has observed that carefully crafted letters and tranquil phone recordings seem to appease the masses. That is certainly debatable, but no one can deny that small companies and even mid-range companies must emphasize quality customer service if they are to survive this unstable economic period.
Doctors are a special case indeed. They are not only small "companies" but also have tremendous obligations to the patients that they service. Though doctors are usually attentive in the daytime, at night and on weekends, patients may observe that they are very hard to find. Outsourcing these calls to a doctor answering service can provide you with some powerful benefits. First, since you are using an answering service that routes calls to human operators, you are giving each and every patient human attention. Second, you have more capacity to answer calls at inconvenient times, like nights and weekends and even holidays. Third, and perhaps most importantly, outsourcing calls to a telephone answering service for doctors can save you money. Instead of hiring a fulltime or part time worker, you can simply pay for the answering services you need.
Another important advantage that comes from using a medical call center is in the way of disaster recovery solutions. In the event of a disaster two things may happen: first, your phone line system may cut off (whether due to a natural disaster or power outage) and your patients will be left without any contact. Second, if this emergency situation affects a lot of people (say, a large earthquake strikes a small city) then you can rest assured that you will be getting dozens of calls an hour. Rather than risk missing those calls it's best to have a back up plan. An
Furthermore, when you have your own telephone answering service you can customize your greeting, have preset questions and answers for your call center agent to share with callers, and can even use the answering message service to book appointments. Some doctors have actually arranged to use triage nurse and agents who have taken HIPAA training.
If you are interested in getting help with calls for your practice then contact MedConnectUSA.com. A doctor answering service can literally be a life-saving opportunity.
About the Author:
MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
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