Interested In A Doctor Answering Service?
If you are a doctor in physical or mental health, then you can appreciate the need for a secretary. You cannot be available at all hours of the day, no matter how often patients call you up with questions. The easy answer is to hire a secretary, or perhaps just hook up an answering machine to record your messages. However, this plan may not be as effective as hiring a doctor answering service.
When you outsource your calls to a live answering service you get customer service beyond that which a normal secretary working normal hours can provide. You can have a live answering service receptionist ready for calls 24 hours a day, seven days a week, and according to whatever schedule suits the patient-not just the office. You can also provide medical call center assistance on holidays and weekends. Let's face it: neither you nor a receptionist will look forward to working on weekends. However, there are always telecommuters available to work any schedule. This is a compromise that's affordable to you and that will be much more helpful to your patient.
As you probably know, the relationship between doctor and patient is a sensitive one and the personal touch is best. If you only leave a voice mail message system for your patients to call after hours, then the relationship suffers. When you hire an answering message service you can provide one-to-one support and show your patients, acquaintances and prospective new patients that you care. Your office will always be accessible, even if you have to take a day off.
When using a medical telephone answering service you may be reluctant to share queue space with other types of clients. For example, if your clinic handles emergency situations, then you deserve some type of priority over a client that merely sells paper supplies, right? When you sign with a medical answering service you eliminate this problem-this type of live answering service only handles medical clients.
Another perceived problem in the medical call center industry is that of call center rep qualifications. Because you are in a medical field, you probably want some assurance that the people representing your company are qualified, professional and experienced in handling medical cases. If that is the case, then you want to look for operators With HIPAA training, which stands for Health Insurance Probability and Accounting Act training. This ensures your patients always get the most polite, discreet and prompt assistance. For more information contact MedConnectUSA.com.
About the Author:
MedConnectUSA is a leading provider of medical answering services and telemessaging services. MedConnectUSA has been serving the health care industry since 1991. MedConnectUSA handles routine and emergency calls for the medical industry only and all calls are answered by HIPAA trained, US operators.
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