Why Use Telephone Answering Services?
Voice mail is so easy and so cheap. In fact, voice mail is free with a cellular phone service, and may even be offered free by various online retailers. Yet, cheap or free service is not always the best quality of service that you want. If you are a businessperson trying to establish positive relations with your customer base, then you want only to deliver the best quality service selling the best products. Unfortunately, voice mail is a weak substitute for a professional telephone answering service.
Whereas a telephone answering service puts your customers on with real life people capable of conversing, voice mail (or even an office-bound telephone answering machine) cannot provide the same level of personal service. Personal attention makes customers feel welcomed. Voice mail seems to send a message of "we're too busy" to give you priority service.
Most of today's telephone answering service companies are given work via outsourcing. This saves employers money from having to hire a full office of staff workers who charge by the hour. With outsourcing, employers can save lots of money on labor that they can devote to other needs. Outsourcing also offers a few other major advantages from hiring employee representatives. You can order telephone answering service outsourcing 24-7 and not be limited to a 9-5 schedule because of your employees. You can expand or shorten your staff whenever you need it, and not have to worry about hiring or firing anyone.
A phone answering service also gives you conveniences like voice mail pre-screening (filtering out advertisements or unwanted contacts) as well as immediate delivery of messages to your local cell phone, email or fax number. The representatives who work for answering message service companies (not necessarily hired by you, thus relieving you of responsibility) are experienced pros when it comes to taking messages and interacting with customers. Not only can answering services provide service at a fraction of the cost of a fulltime staff, but they can also provide coverage on holidays, weekends and after hour schedules.
If you want that strong personal connection to your customers that is going to "make or break your company" then giving them live customer service is a necessity. A machine can only take messages but a live answering message service can ensure that your potential customer is treated with respect. In today's age, having respect for the customer is paramount. For more information on selecting telephone answering services visit TeleMessagingUSA.com.
About the Author:TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak aswering services.
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