The Importance Of A Telephone Answering Service
Did you know that the way in which you answer the telephone can say a lot about you as a person? Furthermore, the way a businessperson answers the phone can make or break the company he represents. When you answer the phone in a pleasant and professional manner, the caller is more endeared to you and will usually respond positively. On the other hand, when you allow a telephone answering machine to take a message, the result is usually less enthusiastic. No matter how friendly the telephone answering machine may sound, the fact is that robots are cold and impersonal.
This is why a telephone answering service would provide you with far better "customer relations" than simply directing your public to a machine. If you could provide a live phone answering service to help your customers they will think favorably of your company and the lengths which you go to provide excellent customer service. A living, thinking person is more helpful than a machine in any circumstances.
Now it is true that the idea of a telephone answering service is more expensive than a machine. The reason why such a provision has been pricey in the past is because a call center service representative had to be hired by the hour. That meant that the business had to sell a lot of extra service to fill the worker's paycheck and also turn over a profit. However, with outsourcing telephone answering service technology, now company owners can pay only for the services they use-a substantial discount from hiring fulltime workers.
Today, a new trend in telephone answering service is that some companies are only handling calls for selected types of businesses. Here's a realistic scenario: an outsourcing company handles two types of clients: medical clients and office supply companies. If worse comes to worse, who do you think is going to get priority? If you're selling office supplies then why bother paying fees for what you know is going to be second-rate service? However, if a live answering service vows not to play favorites, or better yet only handles certain types of clients, (perhaps ones in your particular industry) then the arrangement will work better for everyone.
There is a clear advantage is using a telephone answering service to better serve your customers. For more information on the advantages of using a telephone answering service for your company, visit TeleMessagingUSA.com.
About the Author:
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak aswering services.
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