The Advantages Of A Telephone Answering Service
What are the advantages that come from a telephone answering service? Is this option truly effective and superior to an answering machine or voice mail message? Let's consider the most obvious advantages and then a few other advantages not widely known to most employers.
First, telephone answering services provide a personal touch. This is the best reason to order telephone answering services because we are living in an age of cold, impersonal commercialism. Customers are used to being mistreated, ignored and sacrificed for the almighty dollar. However, a company that treats its customers and potential customers with respect will earn respect in return. Ultimately, this translates to more money-in turns out, people would rather do business to a considerate company that provides one-on-one than a heartless corporation. Go fig.
Another tremendous advantage to using a telephone answering service is in the cost. When you outsource work to a phone message service then you avoid paying the fulltime wages of an office staff. You are paying for call answering service business that you actually use-not just paying a salary for a worker's availability. Furthermore, a phone message service also lets you offer customer assistance after regular work hours, on weekends and on holidays.
Another advantage of a professional telephone answering company is the dedication that some companies bring to the service. For instance, some answering message service companies are now offering regular employees for certain clients (to improve the personal connection) as well as specific client handling (as in no medical companies that you have to compete with for priority service). In addition, telephone answering services might also offer voice mail assisted answering, appointment setting, emergency dispatch, lead generation, 24-7 service, USA-based call center reps, free fax and email delivery, and the digital recording of all calls for your listening.
Mishandled calls can definitely lead to a loss of customer interest. Not only can mismanagement lead to low calls but it can also lead to reputation damage. All it takes is for one dissatisfied customer to start talking to his friends and acquaintances about how badly he was treated by your company. That's negative publicity, and negativity spreads like wildfire! In this age of economic recession, it is very important that you treat all prospects with respect and enthusiastic response.
You can use a live phone answering service for friendly customer service, for overflow calls (if your own staff is unable to help or sick) and for that extra professional touch your business needs.
About the Author:
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak aswering services.
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